1 reviews | Active since Feb 2010
********** MONEY DEDUCTED FROM ONE CONTRACT
THEFT ON DEBIT ORDER FROM MTN!! *****!!! We are totally disgusted with MTN: Ref number 132 539 455 We have lodged a complaint since December 2015 and still money was deducted when we finished from one contract and when we opened another the money was deducted. We have proof on contract that no fees had to be charged. We have downgraded from Topup 500 to Topup 200 but still the old contract lapsed after two years and we opened a new contract and *******ly the money was deducted from our account. We do not have 14 to 21 Working days to sort this out. Enough time is enough time! We are also lodging a complaint with the communications ombudsman in SA. Rather leave MTN they deduct money *******ly and then tell you to wait 21 working days after you have been waiting from December! What about the interest MTN????? Disgusting after so many years as a paying client!!! 20 YEARSSS DISGUSTED!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the billing department have validated the invoice dated 2015-01-26, the migration/HSC fee is a valid charge and no credit is due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the billing department have validated the invoice dated 2015-01-26, the migration/HSC fee is a valid charge and no credit is due.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
