**********, *********** MTN trying to ***** from me

In February I received an email congratulating me on taking out a contract with MTN. As I hadn't, I immediately followed up with affidavits and requests for copies of signed contracts, copies of RICA documents use to prove identity, copy of proof of delivery, mp3 file of voice recordings with me, etc. I was issued with a reference, and since then? NOTHING. Not a thing since 8th March, despite many inquiries by phone, email and in person at an MTN store. There was an attempted debit order collection against my account at the end of April which I made sure failed.

I recently received a statement showing an outstanding balance of R2140.12 which MTN will probably try to collect at the end of May. But as I have also issued a stop payment order on any further attempts by MTN to collect what is NOT due to them from me, this too will fail.

I cannot comprehend the levels of incompetence at MTN and the inability to stop ********** phone use. MTN senior management is obviously failing in its ability to set up systems to avoid this kind of thing - then they are too scared to talk to me directly to explain both why such a thing can happen, or to actually rectify a patently incorrect situation. They (MTN management) have had to set up a protective net around themselves to shield themselves from the general public. Shame.