NS
Nokuzola S
1 reviews | Active since Sept 2014
16 Jan 2016, 14:14
********** Impersonation
A ********** impersonator has managed to get an upgrade on my contract account without the use of my person details, ID copy or any other personal documentation of mine. I don't understand how it is possible to simply go to an MTN store and upgrade a contract without complying with the POPI Act. I am disgruntled and intend on escalating the poor control environment MTN has in the local stores and customer satisfaction.<br>
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Replies (1)
MTN South Africa's replyOfficial
18 Jan 2016, 19:41Hello Nokuzozo,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The upgrade has been cancelled and the term date has been adjusted to 2016-02-15, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The upgrade has been cancelled and the term date has been adjusted to 2016-02-15, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply18 Jan 2016, 19:41
Official
Hello Nokuzozo,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The upgrade has been cancelled and the term date has been adjusted to 2016-02-15, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
The upgrade has been cancelled and the term date has been adjusted to 2016-02-15, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,