********** Deductions Endorsed by MTN

<p>November 2016, my account was suspended for going over the set limit. I hardly ever use this account, so I did not immediately notice.</p> <p>January 2017 I logged a query ( ********** 08) with MTN for the suspension and for extra charges listed only as 'Content Charges' on my account. These extra charges where not deducted via my debit order, but simply accumulated on my MTN bill. Deductions for the extra charges started end Dec 2016. The last statement I received (via e-mail) was for November 2016, and I have not received any statements since.</p> <p>The customer care agent said it was subscriptions (he could not tell for what) and that he would log a query for me in that regard. I also requested that he remove it, and he confirmed.</p> <p>Since then, my bill has been steadily increasing from the normal R356 to R1953 in May. Another is about to deduct this month. Apparently for +-R1500.</p> <p>This morning I spoke to MTN customer services again ( ********** 19). Several times I asked her how to go about escalating my query so that I could get my money back and the lady just kept telling me that the charges were for Basebone subscriptions and that MTN would not refund me, because "they do not know what I do with my tablet at home". I asked her to cancel the 'subscriptions' and she rep**** that they could only escalate it to Basebone or give me a number to call.</p> <p>I have never heard of Basebone, nor have I EVER subscribed to ANY of these 3rd Party services on ANY contracts or devices I have EVER had.</p> <p>How is it that some 3rd party company can implement charges on my account, without my consent, and MTN just happily deducts it (on a debit order I signed for an MTN service only!) and hands the money over to this 3rd party.</p> <p>Sounds a hell of a lot like ***** to me!</p> <p>I want my money back.</p>