********** Deductions by MTN
<p>My contract with MTN was fruadulently upgraded. I have lodged a query with them about this 4 times and I get no response from them and money keeps getting deducted from my account. I am extremely frustrated at the theft by MTN now becuase they are aware of this and I submitted all relevant documents several times but they refuse to deal with the problem and keep taking my money.</p>
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MTN South Africa's replyOfficial
28 Nov 2016, 21:45Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the ********** upgrade has been cancelled, the migration and the term date have been reversed. A journal of R2817.90 (including vat) for the difference in subscription was passed to the account on 2016-11-21, the debit order request was already sent when this amount was passed. We have requested for the funds to be refunded to your bank account, reference number: *** please allow +/- 5 working days for this to be resolved.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply28 Nov 2016, 21:45
Official
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the ********** upgrade has been cancelled, the migration and the term date have been reversed. A journal of R2817.90 (including vat) for the difference in subscription was passed to the account on 2016-11-21, the debit order request was already sent when this amount was passed. We have requested for the funds to be refunded to your bank account, reference number: *** please allow +/- 5 working days for this to be resolved.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,