MT
Magasule T

1 reviews | Active since Mar 2014

01 Oct 2015, 17:44

********** debits

I took up an MTN Contract in 2013 through a company called Mobilesplus. It expired earlier this year and they phoned me in February to upgrade. We agreed on a 2Gig data only contract with no device, the next day I phoned Mobilesplus to cancel all value added services that they gave me but they then cancelled the contract as well but I was not aware. I continued using the 3G card and MTN continued debiting R279 until I noticed in May that it was converted to an MTN 100 anytime minutes voice contract and nobody could explain how that happened. I struggled to get that sorted for a few months until it was sorted out only on 13th August but could not use the sim card until the beginning of September. Come the end of September I was debited 352.73. I queried that and was given *** but nobody contacted me for four weeks until Tuesday when I phoned MTN direct and the call was taken by Gregory who gave me another ref number *** and promised to come back to me within 24 hours. As usual that did not happen, instead MTN tried to debit 285.00 from my account, a day before the agreed date nogal but I stopped it. I want my money paid back ASAP.

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Oct 2015, 14:12
Official
Hello magasule,

Thank you for your post

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

We have referred the issue to the relevant department to investigate, we will revert with feedback.

Kind Regards
Siphumezo

Ref#: ***

Best regards,