********** debit orders and contracts

<p>I would like to say how disgusted I am with MTN and their service. I recieved notification from my bank of a debit order of R664. FNB was extremely helpful and reserved and blocked the account within minutes all over the phone.</p> <p>I was advised to notify MTN of this, this is my experience of your useless company. I called your customer service, the lady after hearing my story asked what the cellphone number of the contract I have open is!!! I didnt open a contract nor do I have a cellphone number, I do not have any contracts with MTN, all I have is the MTB debit reference number. I ask to speak to a manager as she says without a cellphone number I cannot be helped. The manager refuses to speak to me, instead telling the call centre agent to transfer to the retentions department and speak to their manager, Rententions tell me they do not deal with these issues and they dont have a manager on duty. She wants to transfer me back to the call centre, I again ask for someone in charge, I am informed that I should hold for a supervisor at which point the put the phone down on me. This service is unacceptable, you have setup a debit order without any authorisation from me and your call centre blantantly refuses to deal with it with the necessary respect. </p> <p> </p> <p>I am so looking forward to you contacting me to hear how you authorised such a transaction and how you plan to correct it!</p>