AC
Ayanda C

1 reviews | Active since May 2013

23 Feb 2015, 11:05

********** debit orders

My Father does not have a contract with MTN yet he has been debited exorbitant amounts of money from his bank account. The store & the call center cannot assist us and they do not know what they are doing. My father is charged for reversing the debit orders with the bank and incurs bank charges with no contractual agreement with you. <br> <br> Remove my father's bank details from your system and stop debiting his bank account. <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Feb 2015, 13:31
Official
Hello Ayandac85,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

regards
Thabelo
REQ:***

Best regards,