1 reviews | Active since Apr 2017
********** debit order from MTN
<p>on the 25 March i had a sum of money taken of my bank account as a debit.I received a notification and was travellin at that time.Firstly i dont have a contract with mtn nor have i ever had.So i was really troubled.ON going to the nearest MTN( this was after i had the bank recall my money) i was told that the person used my name and id no and had access to my bank account but had given some unknown address as well as contact no.</p> <p>i was told to get an affidavit from the police as well and copy of id certified.The mtn person suspended the line and then lodged a ***** case and gave me a reference no.I need to emphasize that i was not in my own city and used up time and money to run around all because some ineffecient mtn persone had opened up an account for someone posing as me and not having adeqaute documentation.I was told by the mtn person that in order to open an account my id was needed.so i was wondering how could anyone open this account without my id as one can see that the person who opened the account is not the same as me.</p> <p>I reside in durban and i was told the account was processed in jhb.When i asked the bank to put a stop they informed me that if the ********** person changed the ref the debit would still go off.</p> <p>My concern is how did this contact get processed without aunthenitic id and documents.Im about to open ***** charge againt mtn and i need answers and this matter investigated.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the contract has been cancelled and a journal will be passed to the account accordingly. To request the ***** documents, you will have to open a case of ***** against MTNSA and then the police officer dealing with your case will have to apply for section 205 subpoena.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***5
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the contract has been cancelled and a journal will be passed to the account accordingly. To request the ***** documents, you will have to open a case of ***** against MTNSA and then the police officer dealing with your case will have to apply for section 205 subpoena.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***5
Best regards,
Thank you for your response .I note with disquite that several people have had similar issues.I am now questioning the intergirty and effeciany of MTN staff.This certainly in an internal issue where staff alow accounts to be opened without proper proof of id,The person in gauteng who opened this ( staff) is a Kagiso.I thnki am owed an explanation as to how your *********** staff opened this account where the origional documents was not made availble.What measures have been put in place.we deserve the right to know how this took place and what disciplinary measures were taken.
I have wasted huge amounts of money and time running around.Who compensates me???
Im not satisfied and may seek further recourse and explanations from various sources.As it stands your response id not enough
Fazila
Thank you for your response .I note with disquite that several people have had similar issues.I am now questioning the intergirty and effeciany of MTN staff.This certainly in an internal issue where staff alow accounts to be opened without proper proof of id,The person in gauteng who opened this ( staff) is a Kagiso.I thnki am owed an explanation as to how your *********** staff opened this account where the origional documents was not made availble.What measures have been put in place.we deserve the right to know how this took place and what disciplinary measures were taken.
I have wasted huge amounts of money and time running around.Who compensates me???
Im not satisfied and may seek further recourse and explanations from various sources.As it stands your response id not enough
Fazila
