1 reviews | Active since Aug 2018
********** Debit Order by MTN
On the 30th of October 2018, I received a call from someone with a private number stating that I have not been fulfilling my obligations of paying the contract with MTN which according to her I have opened it by February 2018. To my surprise, on the 31st of October I got an unauthorized debit order of R1520.47 from MTN with reference ********** 464.
I never took contract with MTN and I don’t remember signing a contract with them. I understand that every business wants to have more subscribers, but I find it disturbing for them to debit my account **********ly.
I have reversed the debit order with my bank and I am not sure if in future I can ever use MTN as a result of that. You are creating us an unnecessary job of contacting our banks to reverse your debit orders. Please review your strategy of how you protect innocent people against *****. We cannot live like that
Goodday Koketso
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will be in contact with you shortly to cancel this contract.
My email: ***
Rest assured, it is not our intention to displease you.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,
Goodday Koketso
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I will be in contact with you shortly to cancel this contract.
My email: ***
Rest assured, it is not our intention to displease you.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,