1 reviews | Active since Jun 2016
********** Debit order
<p>I reported a *****ulant contract to MTN Golden Acre in Cape Town in Sepember 2014. I spoke to Kashiefa Beukes who said that i would get my refumd within 21 business days. Upto date I have not received my refund. I have made various enquiries and it was established that they had refunded the ******** again. How idiotic!!</p> <p>Now I am dealing with a ****y Ms Beukes who is irritated when I ask for feedback on the refund. Ms Beukes maintains that they have refunded me but cannot say to which bank account.</p> <p>She even asked me not to phone her on her work cell that she initially provided to me.</p> <p>I am so ****ed off by the inadequate service that MTN provides to clients,i am not even sure if Ms Beukes did not refund my money to herself since her attitude.</p> <p>she is asking me to provide bank stamped bank statements for May 2015 who is going to incur bank charges while they are owing me my money and interest.</p> <p>The latest request ticket that was given to me is REQ ********** .</p> <p> </p> <p>Can you please refund my money i have never been your client and never will with your non-existent customer service</p> <p> </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
