********** Data Theft by MTN

Item: MTN South Africa
Rating: 2
Author: Ina N

I have a MTN R 99 pm for 2 GB - data bundle that I purchased a year ago. I got the surprise of my life on Saturday when was told that my data account is blocked because I apparently have a R 2047.00. bill on my MTN data account. <br> I was casually informed that I selected this as a option - NOT - since I had to purchase additional data in the past when I when over my allotted data. Which I only had to do three times<br> So I was casually informed that they cannot active my sons phone, that I still to pay for. <br> So next stop me and my itemised billing and my new phone that I pay for and cannot use are going straight to the consumer board.

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Replies (1)

MTN South Africa's replyOfficial

24 Jul 2015, 12:36

Hello inanell,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that a Billing query was logged to investigate the data usage for the invoice dated 2016-06-20 on the 2015-07-11 and the reference number is REQ:***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

Best regards,

MTN South Africa's reply24 Jul 2015, 12:36

Official

Best regards,

********** Data Theft by MTN

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