ZM
Ziphozethu M

1 reviews | Active since Dec 2015

15 Mar 2016, 09:01

********** CONTRACTS UNDER MY ACCOUNT, NO FEEDBACK

Last year I upgraded my 2 contracts with mtn, a couple of weeks after i received an sms about me reaching a limit of +-R2600, i called mtn and the lady who assisted me said she will fix it, at that time my services were suspended. later that month i received another sms that mtn will deduct this +-R2600 from my account of which they did, and two days after they returned it. that is when I called mtn again to inquire about this ridiculous amount, i asked for a copy of my bill of which i didnt recieve, i managed to log online, i saw that i have two numbers under my account which i do not know. i then called again and was advised to make an affidavit to the police station and open a ***** case at mtn, on the 18th of january i opened the case at tygervalley branch and did numerous follow ups after 7 days as told, but to no luck. on the 25th of January mtn debited +- R2200, and on the 25th of February they debited +-R3778, i reversed the february money and went to report to the mtn branch, only to find out the initial case was not logged. i need to know when are you going to assist me? you have suspended my services again. i think its high time i involve my lawyers. i am fed up now!<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Mar 2016, 11:21
Official
Hello @Zipho ,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have remove the debit order and placed the account on cash method.

The request has been sent to the ***** department to investigate the 2 cell numbers added to the account.

REQ:*** reference has been opened for the ***** investigation, we have sent the request to the ***** department to finalized and give feedback on the account.

We have opened the 2 lines, please contact the 808 service center in +-15 days to receive feedback on the ***** investigation.

Kind Regards,

Alice van der Merwe

***