CS
Carol S

1 reviews | Active since Feb 2019

11 Apr 2019, 14:19

********** CONTRACTS FROM AWARDS CO.

I am having to write this review again, because MTN, after contacting me and saying they did find a discrepancy in the call, and that I can go and port my number, that I will be released from this faudulent so called contract, which I was supposed to have entered into. I cannot remember the name of the lady who called me. They have since renaged on that agreement and I have had no end of trouble with my phone, which I use everyday in my work place. I rely on my phone, my client' s and my office needs to get hold of me constantly. I requested a meeting with Mr Godfrey Motswa. He has not had the common decency to even contact me to discuss this matter. I think MTN have no right to give my no. to an organisation calling themselves Awards Co, which I only learned about with this fiasco, who are by the way part of MTN. allowing their sales people to perform ********** phone calls. I will say this again, I did not agree to any contract for a period of two years, why would I do that without taking a new phone, which I knew I would have to be doing in the very near furure, because my phone was giving lot s of trouble. I am again asking for an appountment with Mr Goefrey Motswa, I am told is the CEO of MTN. Mr Motswa this is not good for MTN'S reputation. Are you that desperate that you have to fabricate contracts to survive. I will not pay you one cent until someone has the decency to contact me. I NEED MY NUMBER TO BE PORTED NOW. WHEN I ported my no. from Cell C to MTN they didnt do this to me, everyone has the right to move to who ever gives the best deal. Without having this aggravation. I can asure you, I will never ever go back to MTN, even if you were the last Service Provider left in the world.

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Apr 2019, 08:50
Official
Good day Carol,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.  
 
Kindly note as per our records, your number *** has been migrated to pre-paid - you can be able to port it. Please note that this number is still on contract - ***.

Please also note that there's an outstanding balance of R 576.36 on the account. The upgrades that were done previously were reversed.
 
Warm Regards,Zanele MazibukoComplaints Management Team

Best regards,