********** contracts

On 30th November 2020 I received various sms’s about credit limit being upped and my device being ready for collection at mtn. This comes after a week of receiving sms about authorization and I called them with an explanation that there’s no ********** activity and they are changing systems. Needless to say, someone took out two cellphone contracts in my name at MTN and was authorising another. I have submitted various emails and even escalated the matter with their social media date. I sent the email with the affidavits requesting an investigation and that this be escalated to ***** department. To date I have not received one phone call or any email confirming anything. The debit order went through 01 Jan 2020 for 3.5 which I have no choice but to reverse. This is unacceptable as this debit order includes my valid contract. All I need is feedback as to what happened and to be reimbursed. Reversing debit orders affects credit record and for mtn to approve such transactions without my consent is unacceptable. I will be closing my accounts and paying off my phone as you guys can’t be trusted with customer information. The only thing I received was reference number 1#***