********** contracts
Im a current Mtn user who has been faced with 6 ********** contracts being opened on my account within the period of one year Mtn does not treat theses issues seriously the first time fruad contracts was opened was in January 2018 and again September 2018 I was inconvenienced put in a situation once I could not use my cell which is paid up and up to date my services was suspended I was advised to send through documents and within a period of 6 days my account was suspended again and I inconvenienced yet again Mtn needs to deal with this issue
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MTN South Africa's replyOfficial
25 Sept 2018, 01:51Good day Reshlin Reddy,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
MTN South Africa's reply25 Sept 2018, 01:51
Official
Good day Reshlin Reddy,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,