1 reviews | Active since Jun 2018
********** contract upgrade
My cellphone contract was upgraded and extended without my consent. I requested the account to be closed with the call center, but was told it will cost R15000. I went to the store, and requested a downgrade as the contract is expensive . It was there that I was informed I'm paying for cellphone that I have not received.The consultant said I'm not the first person to query this incident. I have sent the relevant documents to bongisiwe nkosi. I did not receive any reference. I followed up with Khanya and Tammy who said it will be investigated. It's almost a month. To date I have received no response. I was warned by friends, abt entering an agreement with the service provider due to their service, however I thought it was only their experience. It seems Mtn is in the habit of **********ly upgrading contracts.
Good day Ilicia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you would need to contact our ***** department directly as they resolve these complaints. You may contact them on ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Ilicia,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you would need to contact our ***** department directly as they resolve these complaints. You may contact them on ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,