1 reviews | Active since Jun 2016
********** Contract Upgrade
<p>One of my contracts on my account was **********ly upgraded (by a person submitting a false ID) on 26 February 2016. I immediately submitted a sworn statement and certified copy of my ID to MTN East Rand Mall on the same day. I then followed up with the branch twice. They eventually told me that they have escalated the problem to their ***** Department and I should contact ***** directly to get resolved. I have written numerous emails to ***** and called several times. This issue has still not been resolved and I am being debited an additional amount each month. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the ***** management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the ***** management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Please help me urgently - I received this reply from Thabelo two weeks ago. Nothing has happened. I have not once been contacted by MTN (after numerous phone calls, emails - since end February 2016). I am paying additional on my account each month - I need the upgrade reversed and the monthly amounts in respect of this ********** upgrade - repaid to me. It is now 4 month's that I have been debited for this ********** transaction, in spite of me following the correct reporting procedure with Affidavits, etc. at the MTN Branch and e-mailing and telephoning ***** Centre directly.
Please help me urgently - I received this reply from Thabelo two weeks ago. Nothing has happened. I have not once been contacted by MTN (after numerous phone calls, emails - since end February 2016). I am paying additional on my account each month - I need the upgrade reversed and the monthly amounts in respect of this ********** upgrade - repaid to me. It is now 4 month's that I have been debited for this ********** transaction, in spite of me following the correct reporting procedure with Affidavits, etc. at the MTN Branch and e-mailing and telephoning ***** Centre directly.