********** Contract renewals

Item: MTN South Africa
Rating: 1
Author: Sean B

I have two MTN contracts that became upgrade-able last year June. These contracts are being used by my children. Without my consent MTN upgraded these contracts and did not allow me my own choice of contract. I am now stuck in a contract for the next two years that I am unhappy with. Surely MTN was meant to ask me the contract holder for permission before deciding on upgrading my contract?

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Replies (2)

MTN South Africa's replyOfficial

15 Jan 2018, 22:32

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that the account number provided is incorrect K***9, please provide us with the correct account number for assistance.

If the upgrade was done on the correct account number with out your permission the ***** department will require a clear affidavit and ID copy for investigation.

This can be send to ***.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply15 Jan 2018, 22:32

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that the account number provided is incorrect K***9, please provide us with the correct account number for assistance.

If the upgrade was done on the correct account number with out your permission the ***** department will require a clear affidavit and ID copy for investigation.

This can be send to ***.

Kind Regards,

Alice van der Merwe

Best regards,

Sean B's updateReviewer Update

16 Jan 2018, 08:18

Hello. Thank you for your response. The number is K***. It has both my contract phone numbers, that is *** and ***. There was no contact made to me the contract owner to upgrade these accounts. If you trace back the original call you will pick that up. Please confirm your commitment to assist me and I will forward you the affidavit and ID immediately. Regards Sean Baros

Sean B's update16 Jan 2018, 08:18

Reviewer Update