********** contract renewal

My contract was **********ly renewed on the 20th of January 2021 on ***, which I am still paying for! I have submitted all the documents required and have logged numerous queries at a MTN store in my area and as much as they try their best to assist me, they are simply not getting any support from the queries dept.

This has been going on for months with multiple emails sent across different channels to try and get someone to assist with absolutely no resolution in sight. Yet I am still being billed for this line on a monthly basis, even though I never requested this renewal!!

Half a year is gone and I still have not had resolution or my money credited back to me.

Query reference: *** MSISDN in question: *** MTN Account number: A***

My contact number ***