********** contract opened in my name and still awaiting feedback from customer care

<p>I noticed a debit order come off my account 26 Sept 2016 for MTN. Now I do not have a MTN contract and haven't had one for over 10 years. I actually left them because of bad customer care.</p> <p>Last weekend I wrote on their FB Page to which they responded. I then inboxed them the details and they said there is a contract in my name and if this is not the case then I need to get an affidavit from police as well as certified ID. I did this and emailed it to their customer care on Tuesday evening (11 Oct 2016).<br />the reference for this email is # ********** 3</p> <p>Wednesday afternoon came and I hadn't had a response so I called the Customer care line. They then said response to email would be within 48 hours but was given another reference number. I asked that the SiM be blocked and to please escalate to the ***** department. I don't even know if this has been done.</p> <p>It is now Friday evening and I am still waiting for a response. I have even gone the Facebook route (both writing on wall and inbox with no response).</p> <p>I want feedback ASAP. As per my email on Tuesday I'd like to know what documents have been used of mine to open this contract and how this can be reverted and prevented again. I was told the contract was opened in Braamfontein. I do not reside there, far from it.</p> <p>MTN is not taking this matter seriously. Was this an inside Job? Your customer care is terrible and it appears "*****" is obviously not a priority for your company and sorting out your customers needs.</p> <p>This has cost me money and has wasted my time.</p> <p>I expect a prompt response to my queries.</p>