1 reviews | Active since Jan 2018
My contract is due to expire in February and when I called MTN on Dcember 6th 2017 to inform them of my intention to cancel the contract, MTN informed me that my contract had been renewed with CellCom in KZN / Newcastle on 18th November 2017. I was in India at the time so there is no way I could have extended a contract I am wanting to cancel. MTN told me there is nothing they can do as their 3rd party is the one the extended my contract and I have to handle it with that company. I mean what kind of service is this? MTN provided these people with my details and now I have to sort it out?? I have never even been to this Newcastle place and now I am expected to run around to sort this out. These are all my references from MTN: ********** 008 (6 December 2017) ********** 86 (28 December 2017) , I have indicated to MTN that I do not use that SIM card and I even went to a store to have it blocked indefinitely. I have yet to receive any communication from them, I am at a loss as to what I should do and what recourse I have. MTN fix this
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced due to this ********** matter.
For us to investigate and effectively assist you with this matter, please send your ID copy and a SAPS affidavit with the details of your dispute. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced due to this ********** matter.
For us to investigate and effectively assist you with this matter, please send your ID copy and a SAPS affidavit with the details of your dispute. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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