AS
ANDREW S
1 reviews | Active since Sept 2017
06 Sept 2019, 10:29
********** contract by MTN
I have upgraded cell phone no . *** on 2019-02-26, but now the cell number *** (for tablet ) also shows an upgrade on 2019-02-26 . (How convenient.)The contract for *** was suppose to expire 2019-03-31. I never requested an upgrade and also never received a new tablet and I have been charged for a non existing upgrade I want the contract on *** to be cancelled immediately. Account no: A***
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Replies (3)
MTN South Africa's replyOfficial
06 Sept 2019, 10:53 Thank you for your post.
We sincere apologize for any inconvenienced caused.
MTN ***
Thank you for your time online confirming the MTN account number, Hello Peter hide any digits ( ********** t )
We have sent the request to Summer Mobile to assist with confirmation regarding the upgrade done for cell number ***. Once we received feedback we will notify you on the outcome.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologize for any inconvenienced caused.
MTN ***
Thank you for your time online confirming the MTN account number, Hello Peter hide any digits ( ********** t )
We have sent the request to Summer Mobile to assist with confirmation regarding the upgrade done for cell number ***. Once we received feedback we will notify you on the outcome.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply06 Sept 2019, 10:53
Official
Thank you for your post.
We sincere apologize for any inconvenienced caused.
MTN ***
Thank you for your time online confirming the MTN account number, Hello Peter hide any digits ( ********** t )
We have sent the request to Summer Mobile to assist with confirmation regarding the upgrade done for cell number ***. Once we received feedback we will notify you on the outcome.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologize for any inconvenienced caused.
MTN ***
Thank you for your time online confirming the MTN account number, Hello Peter hide any digits ( ********** t )
We have sent the request to Summer Mobile to assist with confirmation regarding the upgrade done for cell number ***. Once we received feedback we will notify you on the outcome.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
AS
ANDREW S's updateReviewer Update
10 Sept 2019, 09:12I am still waiting......
AS
ANDREW S's update10 Sept 2019, 09:12
Reviewer Update
I am still waiting......
MTN South Africa's replyOfficial
11 Sept 2019, 10:11Thank you for your patience.
The upgrade for cell *** has been cancelled. Number is now on prepaid base, 2-24 hours.
Note that the number need to be used for calls, if no calls is made on the cell number +-90 days MTN will pull the number back to the network and number will be allocated to a new user.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply11 Sept 2019, 10:11
Official
Thank you for your patience.
The upgrade for cell *** has been cancelled. Number is now on prepaid base, 2-24 hours.
Note that the number need to be used for calls, if no calls is made on the cell number +-90 days MTN will pull the number back to the network and number will be allocated to a new user.
Kind Regards,
Alice van der Merwe
Best regards,