********** Contract
Good day
My name is Salamina Langa, on the 20th of August 2019 I went to MTN Polokwane Mall of the North to apply for your 80G SIM only contract which was successful as I was informed.
I was informed I will get the data on 13th of each month , today on the 13th of September I only 20G and I called your customer care and I was informed that is what they see on their side and there is nothing they can do.again on the 13th October still the same issue with no assistance
Unfortunately this is not what I agreed with MTN. I feel de*****ed that now I have a wrong contract which I would have never app**** for the only reason I app**** was because of the promotion and the data I will not pay R300 for 24 months for something we did not agree upon. Please investigate and fix it or cancel the contract because this is ***** . You cannot advertise something while you know very well that that’s not what you are offering.
Salamina Langa
Attached please find the data I received and it’s not correct. It’s suppose to be 40G night express and 40 G day but it’s not . I have attached a picture of the MTN App of the details that I took.
Obviously it seems it can’t be resolved. I would like a refund on money that deducted last month and advise on a way forward whether It should be canceled cause it’s not my error and I can’t be penalized for it.
Your prompt assistance will be appreciated
Regards
Salamina
Attached please find the data I received and it’s not correct. It’s suppose to be 40G night express and 40 G day but it’s not . I have attached a picture of the MTN App of the details that I took.
Obviously it seems it can’t be resolved. I would like a refund on money that deducted last month and advise on a way forward whether It should be canceled cause it’s not my error and I can’t be penalized for it.
Your prompt assistance will be appreciated
Regards
Salamina