1 reviews | Active since Sept 2015
********** contract account in my name
I'm a victim of ***** and the first ********** activity in my personal identity was conducted at MTN. I noticed this after withdrawing my credit profile and 2 expensive apple phones were taken. MTN was notified of it and ***** case is opened with Brooklyn Police. My concern is Menlyn MTN supervisor Jennifer Sheba isn't cooperative, MTN conducted an investigation and the police asked for the information and application forms via a subpoena, information provided isn't assisting. The ********** ID copy isn't of good quality, there's no proof of residential address.I don't know or understand if you MTN are protecting the ***** or your brand at my cost as you were supposed to work with the police.Why wasn't a verification done before approving the account, I checked the salary advice provided and it has many mistakes which gives an impression that your officials aren't doing a quality job and this has compromised my identity. Fired account capturer confirmed a clear ID was present. I've been referred to many people of no help and MetroFile has your files. Help us find the responsible lady which is possible via iphones taken. Please don't force me to take other legal actions.<br> <br> Lebo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the ***** department for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the ***** department for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
