1 reviews | Active since Aug 2013
********** contract account
Mtn opened a contract for someone who stole my documents. What is the purpose of requesting for someone's ID if you don't look at the person's face for identification? Because of such ignorance, I am now inconvenienced. Please take catherine sehume back to training for customer care, there's no word suitable enough to describe her attitude. I'm appalled by it.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online and the confirmation of your ID to pick up the account details.
MTN Account A***
We have suspend the sim card due to *****.
We have cancelled the debit order due to *****.
Please assist me with the clear ID and affidavit copy that you have never requested for a contract with MTN or granted permission for your ID to be used to open this account. The request will be send to the ***** department for investigation, this can take up to 15 working days.
Please email to me ***
Our apology for the service received from Catherine Sehume
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online and the confirmation of your ID to pick up the account details.
MTN Account A***
We have suspend the sim card due to *****.
We have cancelled the debit order due to *****.
Please assist me with the clear ID and affidavit copy that you have never requested for a contract with MTN or granted permission for your ID to be used to open this account. The request will be send to the ***** department for investigation, this can take up to 15 working days.
Please email to me ***
Our apology for the service received from Catherine Sehume
Kind Regards,
Alice van der Merwe
Best regards,