1 reviews | Active since Oct 2015
********** Contract
Hi Alice, <br> <br> Thank you for you response however this still doesn't answer my query. If I understand correctly you advising that an amount of R 265 will be refund ? My initial contract agreement was R238 but the total debit order that was deducted from my account in July was R 1127.98 which is more than my contractual agreement. In August an amount of 918 was deduct still above in agreement and in September R 422 99 and in October an amount of R 688.00. The amount you advised to be refunded is incorrect. Please can the full refund due by refund and kindly cancel this contract. Awaiting you response *** I request a refund be made going back to July and request that this contract be terminated. TO DATE STILL NO REFUND HAS BEEN DONE DISPUTE YOUR ACKNOWLEDGMENT.
We sincerely apologize for any inconvenience caused as a result of this.
Kindly see the response below:
Regards
Nompumelelo
REQ:***
Please be advised that cell 83***7930 has been upgraded and this upgrade has been cancelled due to the ***** upgrade done on this line and the account has been credited for the upgrade R105.00
The only refund that was extra is for the R265.00
83****012:
This number is still active with the upgrade there is no refund for this line the R1127.98 is for upgrade and subscription fee for the 2 lines.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Best regards,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly see the response below:
Regards
Nompumelelo
REQ:***
Please be advised that cell 83***7930 has been upgraded and this upgrade has been cancelled due to the ***** upgrade done on this line and the account has been credited for the upgrade R105.00
The only refund that was extra is for the R265.00
83****012:
This number is still active with the upgrade there is no refund for this line the R1127.98 is for upgrade and subscription fee for the 2 lines.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Best regards,
