LK
Lebohang K

1 reviews | Active since Oct 2015

25 Nov 2015, 09:58

********** Contract

Hi Alice, <br> <br> Thank you for you response however this still doesn't answer my query. If I understand correctly you advising that an amount of R 265 will be refund ? My initial contract agreement was R238 but the total debit order that was deducted from my account in July was R 1127.98 which is more than my contractual agreement. In August an amount of 918 was deduct still above in agreement and in September R 422 99 and in October an amount of R 688.00. The amount you advised to be refunded is incorrect. Please can the full refund due by refund and kindly cancel this contract. Awaiting you response *** I request a refund be made going back to July and request that this contract be terminated. TO DATE STILL NO REFUND HAS BEEN DONE DISPUTE YOUR ACKNOWLEDGMENT.

0
Replies (1)
MTN South Africa
MTN South Africa's reply27 Nov 2015, 08:32
Official
Hello Lebocha,

We sincerely apologize for any inconvenience caused as a result of this.

Kindly see the response below:

Regards
Nompumelelo
REQ:***


Please be advised that cell 83***7930 has been upgraded and this upgrade has been cancelled due to the ***** upgrade done on this line and the account has been credited for the upgrade R105.00

The only refund that was extra is for the R265.00

83****012:

This number is still active with the upgrade there is no refund for this line the R1127.98 is for upgrade and subscription fee for the 2 lines.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Best regards,