1 reviews | Active since Oct 2015
********** Contract
A ********** contract upgrade was done with my details. I noticed when I was bills in 1st August 2015. I than phoned MTN and was adevised to do an affidavit of which I did and submitted on the 20th August. I have contacted MTN numerous times since than for a refund to be done. Spoke to (Pauline, Itumeleng, Sibusiso and George) on the count less times that I called. I have been promised everytime my refund will be process within 24 hours or the follow Tuesday. To date MTN has not refund me the debit amounts which they debited despite their acknowledgment that the upgrade was done **********. It's now three months and every time I call I'm moved from piller to post. I would really like invention in this matter and after which this contract to be cancelled. Ref number given by the call centre agents REQ- *** and REQ - *** .
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that our ***** department has finalized the request.
REQ: ***
********** UPGRADE DONE
PACKAGE MIGRATED BACK TO PREVIOUS PACKAGE JOURNAL WILL BE REQUESTED ACCORDINGLY.
The Journal for R265.01 has been passed against the account. This is for cell ***. This cell number expire date 2015-06-11. Please be advised that the upgrade on line *** has been charged on the July invoice the credit is for the August invoice.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up that our ***** department has finalized the request.
REQ: ***
********** UPGRADE DONE
PACKAGE MIGRATED BACK TO PREVIOUS PACKAGE JOURNAL WILL BE REQUESTED ACCORDINGLY.
The Journal for R265.01 has been passed against the account. This is for cell ***. This cell number expire date 2015-06-11. Please be advised that the upgrade on line *** has been charged on the July invoice the credit is for the August invoice.
Kind Regards,
Alice van der Merwe
***
Best regards,