TM
T M
1 reviews | Active since Sept 2018
28 Sept 2018, 20:38
********** contract
I just discovered that a contract was opened in my name and I have been handed over to legal. I requested from MTN as to how this was done with no ban statements or confirmation of employment. No one can assist me. Furthermore I was told to wait until MTN ***** division can investigate but I cannot be assisted in the interim. How can MTN issue contracts frequently leaving me with a negative listing which is affecting my credit
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Replies (3)TM
T M's updateReviewer Update
28 Sept 2018, 21:08Further to the above I would like feedback from MTN, as per RICA legislation, MTN is compelled by Law to request for the customer's proof of residence, ID copy and payslips. If these were not submitted by me and you assume I owe you money why was I not contacted. I was listed on the credit bureau without any notification. Now I ask, was this ********** contract opened internally? This matter needs to be addressed as a matter of urgency
TM
T M's update28 Sept 2018, 21:08
Reviewer Update
Further to the above I would like feedback from MTN, as per RICA legislation, MTN is compelled by Law to request for the customer's proof of residence, ID copy and payslips. If these were not submitted by me and you assume I owe you money why was I not contacted. I was listed on the credit bureau without any notification. Now I ask, was this ********** contract opened internally? This matter needs to be addressed as a matter of urgency
MTN South Africa's replyOfficial
01 Oct 2018, 13:50Good day Tracy
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply01 Oct 2018, 13:50
Official
Good day Tracy
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
11 Oct 2018, 12:30Good day Tracy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation this has been confirmed as a case of identity ***** and our ***** department will send correspondence to our External Debtors to close off the file.
Rest assured, it was not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply11 Oct 2018, 12:30
Official
Good day Tracy
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation this has been confirmed as a case of identity ***** and our ***** department will send correspondence to our External Debtors to close off the file.
Rest assured, it was not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,