SM
Sindi M
1 reviews | Active since Jun 2018
08 Jun 2018, 21:56
********** contract
3 months ago MTN debited my account with an amount of R2.3K plus, luckily I managed to reverse the amount with my bank. I then decided to investigate this and checked my credit profile and I then realised that MTN has an account listed in my name for an instalment of R778pm . I called to MTN to enquire about this as I have never had an MTN contract and have been on vodacom for over 10 years now . They told me they would send my query to the legal department who would investigate and get back to me. I have been waiting and waiting for MTN to give me feedback. Each time I try follow up and call or email I am told ***** department will call me. Its been 3 months still no feedback . I need MTN to remove this account of my record as it is affecting my credit score. I don't have an account with MTN and have never enquired to open one even. MTN fix this and stop this ***** that you have created under my name.
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Replies (4)
MTN South Africa's replyOfficial
12 Jun 2018, 14:38Dear
Best regards,
MTN South Africa's reply12 Jun 2018, 14:38
Official
Dear
Best regards,
MTN South Africa's replyOfficial
12 Jun 2018, 14:44Dear Sindi,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
I can confirm that the ********** matter has been concluded .
We have notified the credit bureau the clear your name. I will have feedback for you by close of business tomorrow.
Please bear with me during this process.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply12 Jun 2018, 14:44
Official
Dear Sindi,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
I can confirm that the ********** matter has been concluded .
We have notified the credit bureau the clear your name. I will have feedback for you by close of business tomorrow.
Please bear with me during this process.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
SM
Sindi M's updateReviewer Update
12 Jun 2018, 15:46Thank you for the feedback. its a pity it had to take a complaint on this platform for me to finally get attended to, however your swift response and effort is appreciated. Regards
SM
Sindi M's update12 Jun 2018, 15:46
Reviewer Update
Thank you for the feedback. its a pity it had to take a complaint on this platform for me to finally get attended to, however your swift response and effort is appreciated. Regards
SM
Sindi M's updateReviewer Update
16 Jul 2018, 15:47MTN, Can you sort out this ITC listing and send me proof of that it has been done. This listing is still on my profile on Experien as a defalult, my credit scoring is still affected. Fix this and send me the letter to prove that this has been done once and for all....
SM
Sindi M's update16 Jul 2018, 15:47
Reviewer Update
MTN, Can you sort out this ITC listing and send me proof of that it has been done. This listing is still on my profile on Experien as a defalult, my credit scoring is still affected. Fix this and send me the letter to prove that this has been done once and for all....