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vinothan P
1 reviews | Active since Dec 2009
26 Jan 2018, 17:53
********** contract
In December I complained but it seem's MTN has done nothing about this. Today I went to Cell c to upgrade but was told they can't have me because I have a poor payment record with MTN. I previously ask MTN to sort this out with ITC but nothing has been done.
Can someone please help me because my name and future is being destroyed if MTN does not sort this out I will be seeking legal action from MTN
Please see below for my previous complaint.
A couple of months ago I got a call from a collection agency saying that I took out a contract with MTN and I'm owing them money almost R20000.00 rand. This was news to me as I have never had a contract with Mtn and when I called to ask what was the address that the contract was delivered to, I was told somewhere in Fordsburg and I say in Witbank. I asked for a copy of the voice recording and I'm still waiting.
Today I checked my credit record and I saw that this issue has impacted my credit record negatively. I would like a letter from MTN apologising for the emotional trauma that this has caused me and my family and a letter that I can give to clear my name with the Credit bureau.
Please help me sort this issue out
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MTN South Africa's replyOfficial
29 Jan 2018, 09:32Thank you for your post.
We sincere apologized for any inconvenience incurred.
The ***** department has finalized the investigation on the ***** account .
The journal has been passed to the account to clear the account balance.
The request has been sent to the legal department to purged the account and to to send the request to the ITC division to clear your name from the list. this can take up to 21 days to be finalized.
The letter of apology will be send soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply29 Jan 2018, 09:32
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The ***** department has finalized the investigation on the ***** account .
The journal has been passed to the account to clear the account balance.
The request has been sent to the legal department to purged the account and to to send the request to the ITC division to clear your name from the list. this can take up to 21 days to be finalized.
The letter of apology will be send soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,