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Phindile M
1 reviews | Active since Sept 2016
20 Sept 2016, 07:42
********** CONTRACT
<p>A ********** upgrade was done on my number along with a simswap and on the same day I went to the MTN branch at OR Tambo and reported it. I handed in my ID copy and a p[olice affidavit. I requested they block both numbers and they did so, while they investigate I was told. This was last year june/july. The following months I was still charged for the contrat. At this point I had two contracts with MTN and the debit order was going off as one transaction for the legal contract and the ******* one, I then refused to pay and for months on end struggled to reachMTN to rectify my bill that they eventually handed m,y account over. I want to settle the account but refuse to pay the billing for the ********** account, That is not fair. I dont understand how MTN can fail to secure my info to a point where a sim swap is even done usingmy details. </p>
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Phindile M's updateReviewer Update
20 Sept 2016, 07:51This is the email I sent in September last year to **********
"
On the 23rd of June I went to the MTN outlet at OR Tambo Airport after finding out that a ********** upgrade had been performed on my number. It is to my surprise that I'm now in these two months owing MTN an excess of R2000. Why am I still being billed for this contract which I completed end pf June and it was also suspended Ref no: ********** 93 Phone number ********** 744.
I believe I should only be billed for the ********** 978 number tho I refuse to let these debit orders pass until I'm billed fairly. Your correspondence will be appreciated
P.V Mdluli"
And I recieved no response afterwards, regardless of how many times I tried to contact them.
PM
Phindile M's update20 Sept 2016, 07:51
Reviewer Update
This is the email I sent in September last year to **********
"
On the 23rd of June I went to the MTN outlet at OR Tambo Airport after finding out that a ********** upgrade had been performed on my number. It is to my surprise that I'm now in these two months owing MTN an excess of R2000. Why am I still being billed for this contract which I completed end pf June and it was also suspended Ref no: ********** 93 Phone number ********** 744.
I believe I should only be billed for the ********** 978 number tho I refuse to let these debit orders pass until I'm billed fairly. Your correspondence will be appreciated
P.V Mdluli"
And I recieved no response afterwards, regardless of how many times I tried to contact them.
MTN South Africa's replyOfficial
21 Sept 2016, 23:45Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have engaged with the relevant functional unit to advise accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply21 Sept 2016, 23:45
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have engaged with the relevant functional unit to advise accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,