********** content activations

<p>I've been having a lot of issues with Mtn, from data depleting within seconds to airtime being deducted for contents that I did not subscribe to. I've made plenty of calls to resolve my queries but none of them were resolved, instead the consultants were rude and they don't wanna go and seek help if they not sure about anything they just wanna cut you off the call because they care a lot about their AHT (Average Handling Time) than you a customer. On Wednesday (22/02/2017) I loaded airtime on my fone and as soon as loaded it "BOOM" R2.50 airtime gone instantly. Then I called 173 to find out where my airtime went and the lady by the name of Nozipho told me that it was deducted for a content service that I subscribed to. I told the lady I did not subscribed on anything as I'm very cautious when it comes to those things cause I know how much of airtime they take. The lady went on and told me that its impossible that I did not activate this service. We argued and argued about this and I asked her for the solution to stop these contents from captivating themselves since I'm not the one captivating them. The lady still couldn't help and she insisted that if it gets activated again that means I'm the one activated it. I even made an example that what if I deactivate all of these contents,not use my use till the next day and when I check the next day there's something activated, the lady did not have answer. I even prompted that she gets help from someone (a manager of someone from technical support) and she ignored me and rushed into ending the call. I asked her to call her manager and she came back after a few minutes and told me that the manager said he/she will call me back but they still haven't called even now. Went on twitter to try and get help from one of their service warriors from there but still I'm getting no joy, instead we keep going in circles. I don't care much about the airtime that's gone I'm cool with that, the only thing that worries me the most is the customer service that we receive from the consultants and this ***** that's going on, cause really this is ***** to me.</p>