1 reviews | Active since Feb 2014
********** Conduct by MTN
MTN is insisting on debiting my account for over R1600 instead of R150 on data I didn't opt for.<br> <br> I find it ********* for MTN to try and bully me into paying for its own internal errors. MTN cannot overlook its contractual obligations when it suits them to do so. Our contract clearly indicates that I have opted for a Top up price plan for 50 minutes at R149 with a set usage limit, Mr Phemelo Mothosi the sales person who sold me the handset at Irene Village Mall can attest to this. <br> If they could check their records they will also notice that I even called the 808 line and raised a concern with one of the consultants about the unlimited data on the phone and nothing came out of that. I'm sorry I can't be a scapegoat.<br> <br> Insisting on debiting the R1631 without my consent is ******* and a breach of contract on MTN's part. They need to sort the matter out or I will have no choice but to lodge a complaint with the NCR. I have a right to a fair service as a consumer and so far that right hasn't been met and I'm so disappointed. This is my 4th contract with MTN, to this day I haven't defaulted on a paying but now it seems I'm headed for a bad credit record, thanks to MTN. <br> <br>
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit had been passed on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit had been passed on your MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
