********** companies calling MTN clients to upgrade then *****ing phones!

<p>I was browsing the MTN webiste looking for an upgrade phone from my existing contract. I filled in my details for one of the MTN consultants to call me so that I can upgrade telephonically. A day later on 18 May I received a call from MTN by an agent called Sithembile. I went through the whole verification process and she confirmed that my new phone would be delivered to my office address by RTT couriers - reference number: UV ********** . 2 weeks later my phone was never delivered to me. I contacted the MTN retentions department to query why my phone was taking so long to be delivered, I was then told that they do not know a Sithembile and that they cannot trace the company or third party dealer that phoned me as it was apparently not MTN. So I requested that MTN cancelles the upgrade as this phine was obviously ****** by the 'third party dealer' that MTN cannot trace. It is now 3 weeks later and I have had no response from MTN regarding the cancellation of this ********** upgrade. I have a reference number ********** 47 but I have not heard from retentions or channel queries. And what concerns me the most is that MTN obviously does not verify their third part dealers and these ********** have access to all my personal information through MTN!!! MTN have comprimised my address, my bank details, etc. I should open a case of *****! </p>