RG
Ronald G
1 reviews | Active since Oct 2010
18 May 2015, 08:55
********** Charges
I have just got my bill and for some reason MTN has decided to charge me R1926.04 for Packet Switched Data calls.<br> <br> I do not use any data on my phone. <br> I have a wifi connection that is always active that I do all of that on and all my previous months my 200 meg included bundle was more than enough to cover any data I used now all of a sudden I get a 2 grand bill.<br> <br> I then try calling them and no answer after half an hour and counting.<br>
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MTN South Africa's replyOfficial
19 May 2015, 08:49Hello Zaz00,
We are sorry for any inconvenience caused.
We've perused your account and see that a data validation request has been logged by one of our call centre agents. The data will be thoroughly investigated to ensure that there is no discrepancies.
The reference number for the request logged is ***. Once the agent receives feedback will they make contact with yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
We've perused your account and see that a data validation request has been logged by one of our call centre agents. The data will be thoroughly investigated to ensure that there is no discrepancies.
The reference number for the request logged is ***. Once the agent receives feedback will they make contact with yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply19 May 2015, 08:49
Official
Hello Zaz00,
We are sorry for any inconvenience caused.
We've perused your account and see that a data validation request has been logged by one of our call centre agents. The data will be thoroughly investigated to ensure that there is no discrepancies.
The reference number for the request logged is ***. Once the agent receives feedback will they make contact with yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused.
We've perused your account and see that a data validation request has been logged by one of our call centre agents. The data will be thoroughly investigated to ensure that there is no discrepancies.
The reference number for the request logged is ***. Once the agent receives feedback will they make contact with yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,