********** cellphone contracts opened and the worst customer service ever

<p>MTN has been debiting some amount of money from my bank account on the 25th of each month starting in February 2016, the last debit was an amount of R3545.25 in April 2016. I've contacted their call centre on *** (06 April 2016) and spoke to a Kelly Marais, who informed me that there were 3 cellphone contracts opened in my name in Cape Town on the 05/02/2016. I informed her that I've neither been an MTN subcriber nor have had their cellphone contracts, I've also never been to the place were the contracts were opened. She advised that I get an affidavit, certified copy of ID and bank; she said the turn around time was 3 - 5 working days. I did email her all the documents to ***, more than 30 days later she hasn't acknowledged receipt of my email and two other follow up emails thata I've sent her and I'm still experience the same problem. My bank account is debited every month for services they've never rendered and are not rendering to me.</p> <p>I further phoned *** on 26/04/2016 and spoke to Ayanda Malinga she referred me to phone *** to report the ***** case. When I phoned that number the referred me back to ***???? Who the hell am i supposed to speak to at MTN to get this matter resolved????</p>