NK
NTEFELLENG K
1 reviews | Active since Sept 2015
07 Sept 2015, 10:57
********** CELLPHONE CONTRACTS
I HAVE RECENTLY BEEN HARASSED BY DEBT COLLECTORS SENT BY MTN REGARDING A CELLPHONE CONTRACT THAT WAS OPENED IN MY NAME WITHOUT MY CONSENT. THE ACCOUNT IS NOW IN ARREARS AND I JUST FOUND OUT THAT I HAVE BEEN HANDED OVER TO THEIR LEGAL TEAM. IN DEC 2014 MTN DEDUCTED R4000 FROM MY ACCOUNT, I IMMEDIATELY QUIRIED IT AND MADE THEM AWARE OF THIS MATTER BUT NOTHING HAS BEEN DONE TO DATE. NOW I HAVE BEEN LISTED OVER CELLPHONE CONTRACTS I DID NOT EVEN OPEN. THIS MATTER IS REALLY MAKING MY LIFE DIFFICULT AND JEOPARDIZING MY CAREER AS IT SHOWS ON MY CREDIT REPORT.
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MTN South Africa's replyOfficial
17 Sept 2015, 15:34Hello PoppyKhaile,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call and sending me the required documents.
Kindly note that your query has been escalated to our ***** dept for an investigation to be conducted.
Regards
Rajesh
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call and sending me the required documents.
Kindly note that your query has been escalated to our ***** dept for an investigation to be conducted.
Regards
Rajesh
REQ:***
Best regards,
MTN South Africa's reply17 Sept 2015, 15:34
Official
Hello PoppyKhaile,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call and sending me the required documents.
Kindly note that your query has been escalated to our ***** dept for an investigation to be conducted.
Regards
Rajesh
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call and sending me the required documents.
Kindly note that your query has been escalated to our ***** dept for an investigation to be conducted.
Regards
Rajesh
REQ:***
Best regards,