BN
Bakang N

1 reviews | Active since Jan 2016

27 Jan 2016, 21:08

********** Cellphone Contract

A ********** cellphone contact was opened at MTN in Kolonnade on the 09th of January in my name and the sale person who opened this was Gregory Vatlyn. Upon being notified of this on the 25th I went to their branch and was rudely treated by the assistant manager and one consultant Refilwe. The was no lights upon my arrive but the assistant manager laid to me stating that they dont have the physical contract and once approved its giving back to the consumer. After a length argument with the sales consultant Refilwe the granted me the contract but refused to flag the contract as *****. The documents provided clear show that the are ********** based on the font of the ID's the layout of the banks statement and the income that the personal claims to earn doesn't match up with h with his job title. I managed to report this at the Quagga center.

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Jan 2016, 10:05
Official
Hello Bakang91,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused and for the kind of service you received in one of our stores. Kindly note that the store does not have a mandate to declare a contract **********ly opened as it is only our ***** department that can do so after investigating the matter.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***