HM
Homola M
1 reviews | Active since Sept 2018
24 Sept 2018, 16:22
********** cellphone application
My name is ****lo mahlanya there is a phone which mtn said I bought and I know nothing about it I saw it when I wanted a loan from a bank my question is mtn don't do NCR when they do their application, don't mtn follow their customers is shows that you don't do know your customer KYC, mtn where is honesty and integrity I don't have account with mtn they even fail to give me contract that I sign such a big organizational am so so dissapointed this is the ref no mtn given me 1- ********** 1046 they even took me to credit bearer they refer this matter to Attorney's for what? Cause I did non't receive call or sms or letters to tell me about this done that I don't know, how did they verify that it was me . This mtn failed to give me the contract that they say i sign for, this is ***** and it has affected my credit bureau
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
25 Sept 2018, 09:04Good day ****laMahlanya
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's reply25 Sept 2018, 09:04
Official
Good day ****laMahlanya
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
25 Sept 2018, 11:38Good day ****la Mahlanya
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query has been sent to our ***** department, we have attached your ID and affidavit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's reply25 Sept 2018, 11:38
Official
Good day ****la Mahlanya
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your query has been sent to our ***** department, we have attached your ID and affidavit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
HM
Homola M's updateReviewer Update
27 Sept 2018, 19:55How long should i wait i need to make credit application and this has affected me as i need this money for a certain ceremony
HM
Homola M's update27 Sept 2018, 19:55
Reviewer Update
How long should i wait i need to make credit application and this has affected me as i need this money for a certain ceremony
HM
Homola M's updateReviewer Update
01 Oct 2018, 16:34When am i going to receive clearance letter because my loan is not approved because of your ********** balance you put on my name?
HM
Homola M's update01 Oct 2018, 16:34
Reviewer Update
When am i going to receive clearance letter because my loan is not approved because of your ********** balance you put on my name?