1 reviews | Active since Dec 2012
********** Cell Phone Upgrade
<p>I reside in Gauteng Roodepoort and due to constant suspensions on my account I've just discovered someone has upgraded one of my cell phones prior to upgrade date at MTN Goldaim Branch -Middleburg on 12 May 2016 from a top up to an open account. Usually with upgrades the consultant request Copy of ID, Docs are signed by account holder and an SMS is sent to confirm upgrade. How did the consultant of this store deal with this ********** deal....I am now at risk as I have other cells phones with MTN. Therefore I am personally making a case against the MTN Store mentioned someone must be charged. How many other MTN Clients are exposed to such ***** because Consultants fail to follow company policy and protocol. MTN surers check your accounts regularly someone is de*****ing us. </p>
Good Day Eugeny Maraba,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been transferred to the relevant functional unit for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Eugeny Maraba,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your query has been transferred to the relevant functional unit for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********