AP
Andre P
1 reviews | Active since Jul 2015
13 Jul 2015, 15:38
********** Cell phone Account
So MTN opens a ********** account in my company name and when I ask to see the documentation that was used to open the account they tell me to get a court order!!! This is blatantly to protect their own bad practices or ******* staff! There is absolutely no legal reason why they should not show me what documents they have on file to open such an account. I have been a customer for more than 15 years, and I am disgusted! <br> They now what me to submit a certified copy of my ID and an sworn statement stamped by the SAPS to close the account but they wont show what documents they received to open the account!
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MTN South Africa's replyOfficial
28 Jul 2015, 09:17Hello Andre9804,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that for MTN to investigate, Please fax us a copy of a certified ID copy and an affidavit stating that the account was not opened by yourself. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that for MTN to investigate, Please fax us a copy of a certified ID copy and an affidavit stating that the account was not opened by yourself. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply28 Jul 2015, 09:17
Official
Hello Andre9804,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that for MTN to investigate, Please fax us a copy of a certified ID copy and an affidavit stating that the account was not opened by yourself. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that for MTN to investigate, Please fax us a copy of a certified ID copy and an affidavit stating that the account was not opened by yourself. Please fax the documents to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***