********** BUSINESS CONDUCT BY MTN

On Tuesday 2019/02/19 I went to MTN Newcastle Mall to enquire about an amount of R 1998-02 that I found was deducting from my bank Account by MTN. I was informed that the R 1998-02 was deducted for two I Phones on contract that was taken out through MTN by a Mr Valentine Kunene working at the Department of Health in Hillbrow. This amount of R 1998-02 has been dedected from my bank account since October 2018. I do not know this Mr Kunene and certainly did not give any permission for his two I Phones to be billed against my bank account. I gave MTN Newcastle Mall a statement to this effect and demanded my money back, as to who gave them the right to bill my account with another persons goods. I also placed a stop order at my bank. End June 2019 I found that MTN again billed my bank account with that same R 1 998-02. I went back to them with regard to my claim and asked them what was going on then the lady informed me that my claim was forwarded to MTN head office twice and twice it came back that they refuse to refund me for the money deducted from my account for this Mr Kunene's two I Phones. This is absolutely preposterous. How can a company bill somebody els's account without his/her permission and then refuse to refund when the situation comes to light. I seriously need this to be investigated.The total amount that has been deducted by MTN from my ABSA account - **********ly - is R 11 988-12