1 reviews | Active since Jun 2017
********** billing
i revived my monthly invoice and i was billed R377 extra for mtn changing dates, i was informed that this payment will not be credited next month...this is highly unprofessional, NO warning about extra charges!! so i just need to sit back and pay an extra R377 because MTN decided i need to pay pro rata for something i did not authorize!!!!!
Good Day Letitia
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note this matter has been escalated to our billing department and will revert to you with feedback.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
Good Day Letitia
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
Please note this matter has been escalated to our billing department and will revert to you with feedback.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
As per our telephonic conversation, kindly be advised that the billing team confirmed that the charge is correct and that it is due to the bill cycle change.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
As per our telephonic conversation, kindly be advised that the billing team confirmed that the charge is correct and that it is due to the bill cycle change.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,