YM
Yolanda M
1 reviews | Active since May 2018
03 May 2018, 14:29
********** Billing
I have been over billed this month and would like for you people to provide me with a comprehensive explanation to why this is the case. I also would like for you, in your explanation, to include excerpts from my contract with you that state that I had agreed to having 2 extra sim cards being charged to my account. I have already contacted your call centres and they gave me some, incomplrehensible explanation which I don't think they would understand either if they had to listen back to the recording of the call. You have up until Friday before I take this further as this overbilling is inconveniencing me, financially.
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Replies (2)
MTN South Africa's replyOfficial
04 May 2018, 06:21Good day Yolanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with a brief description of your complaint. I am not sure if your complaint is ***** related or if it is billing related. If it is billing related, please provide with the cell number/s that you are querying and for which months. If it is ***** related, kindly e mail our ***** department on ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply04 May 2018, 06:21
Official
Good day Yolanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with a brief description of your complaint. I am not sure if your complaint is ***** related or if it is billing related. If it is billing related, please provide with the cell number/s that you are querying and for which months. If it is ***** related, kindly e mail our ***** department on ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
YM
Yolanda M's updateReviewer Update
04 May 2018, 12:03Hi Ishie
Could you take a look at the complaint that was logged weeks back, REF# ********** 72 and get back to me.
YM
Yolanda M's update04 May 2018, 12:03
Reviewer Update
Hi Ishie
Could you take a look at the complaint that was logged weeks back, REF# ********** 72 and get back to me.