********** behavior

I recently was called for an upgrade by MTN and the agent told me that my last payment on my previous contract will be end of March 2023 as my new contract will commence as of 1st April 2023. 3 days later I called MTN to enquire about my billing (update) and not to my surprise that my bill was more than double the amount that was discussed. I canceled both my contracts with immediate effect as the agent in the cancelation department stated that there will be no additional charges for cancelation as I'm well within my rights. A week later I followed up again and my bill still was double the amount of which the 3rd agent now claims I have been billed for early cancelation. This is ********** behavior from the most trusted mobile network service provider and I'm utterly disgusted by this as it is not the firt time. So easy it is to sign up and to upgrade but for the after sales services, extremely bad. To top if off, I've been literally transfered from one department to another purposely to avoid me speaking to the higher power as per my request.

MTN needs to invest more with after sales customer service training!!!