********** Application

On Tuesday 2016-03-01 i received a voice message from a male who stated that they were calling on behalf of MTN, regarding the upgrade of my cellphone contract. He further stated that I should call him back, which I never did. I then received an sms from MTN stating \my contract has been successfully upgraded\" on 2016-03-05. I immediately called the MNT call center and was informed to call back on Monday as my contract was under the corporate division and I can only receive assistance during work days. I then called on 2016-03-07 and spoke to a lady who affirmed that an upgrade was authorized by MTN around Gauteng and they could not recover the exact location where the upgrade was authorized. She asked me to get an Affidavit and send it to her. I did that and also sent a copy to their customer service email. They respond by telling me if I need assistance I should take the Affidavit to the nearest MTN store. I did not consent to any upgrade on my contract with MTN. A crime was committed here and they are not doing anything to resolve this matter, instead they are making me run around as if I am in the wrong. "