********** and incorrect information provided

<p>Hello,</p> <p>I recently acquired an updated combined copy of my credit report, from the top 5 credit bureaux. I noticed that on one of their databases I was listed as having an open account with MTN, this surprised me since I had settled the account in full and closed it in 2015. I had the settlement letter as proof stating that all outstanding balances had been settled in full.</p> <p>I proceeded to contact MTN's legal department requesting that my account be closed immediately and that my credit profile be updated with all credit bureaux. I was then told that I had an outstanding balance of R399, I obviously queried this over a few weeks because of the lengthy delays in feedback from MTN, demanding an explanation for the amount and sending the paid up letter. Their eventual response was 'Please be advised your account has been settled' that's it. No explanation or reason for the incorrect and misleading information. </p> <p>I followed up about four more times only to receive the same feedback which told me absolutely nothing about how they got to the fictitious outstanding amount.</p> <p>The final email received today, after threats to report them was simply that I had been sent a 'duplicate email'.</p> <p>This is shocking and up until a month ago I would probably have paid it just to get it cleared, had it not been for the differing info from the other credit bureaux.</p> <p>I've attached the amazing (not) customer orientated responses and I am highly concerned about the number of other MTN clients this incorrect, and really bordering on **********, information has been given to and how many might actually have paid the amount.</p>