********** ACTIVITY ON MY ACCOUNT - ACC SUSPENDED DUE TO THEIR INCOMPETENCE

My account has been suspended due to ********** activity that happened on my account. I just realized yesterday that two phones were taken in my name/account **********ly and now i have a debt I have no idea of and I am the one being inconvenienced. I have had my initial contract with MTN for more than 15 years and three months ago i took a contract for my kids and that's when i exposed myself. My experience with taking out the recent contract is that there was a lot of verification done to confirm that i was taking out the new contracts. I am baffled at how then two phones were taken in my name, what happened to the verification process? I was now asked to settle the account while they investigate and they will refund me :) So i must pay for the shoddy work that happens at MTN and at the same time have a line suspended while they investigate and the impact now on my credit rating.