********** Activity - Customer Account

The process of reporting ********** activity for a customer is an absolute nightmare as the customer is expected to do ALL the ground work, follow up etc. You get absolutely no feedback from MTN, customer promises are made but never comp**** to. The operators asks the same questions without looking at the history recorded on the system, you are put on hold for at least 30 mins per call and still the issue doesn't get resolved. It is supposed to take up to 21 days to investigate a ***** case, but this is also not true.

To date, I constantly need to follow-up with MTN and each time I'm told they will escalate the matter and feedback should be received with in 2 - 24hrs, but until this day I have not been contacted nor received any feedback.

Since the ***** was reported, I have been collecting reference numbers (currently sitting on 8!!). This is absolutely ridiculous and just need a simple letter from MTN to confirm it was ***** so that I can submit this to SAFAS to avoid perpetrators from using personal information to commit additional *****.

***** should be high priority as this messes up a person's credit record which has a ripple effect and direct impact on a person's life.